Cancellation Policy

We understand that plans can change, and we strive to be as flexible as possible. Please review our cancellation terms below:

Refund Policy

  • Full Refund: Cancellations made at least 24 hours prior to the reserved date will receive a 100% refund.
  • No Refund: Cancellations made less than 24 hours prior to the reservation are non-refundable.

Rescheduling Policy

  • You may reschedule your reservation without any additional fees, subject to availability.
  • If your preferred date or tour is unavailable, cancellation terms based on the timing of your request will apply.

Terms & Conditions

  1. Route Changes and Safety Adjustments:
    • The company reserves the right to modify or adjust the tour route due to unforeseen circumstances, such as inclement weather or safety concerns.
    • In the event of such changes, every effort will be made to notify customers promptly.
  2. Tour Cancellations by the Company:
    • If a tour is canceled by the company due to adverse weather conditions or other safety-related reasons, a 100% refund of any payments (deposit or full) will be issued.
  3. Customer Safety and Experience:
    • Our priority is ensuring the safety and satisfaction of our customers. Decisions to cancel or modify tours are made with this in mind.

Privacy Policy

At VIP SANTORINI, your privacy is of utmost importance to us. This Privacy Policy explains how we collect, use, and safeguard your personal data. We encourage you to read it carefully.

Information We Collect

We collect and process personal data through our website https://www.viptransferssantorini.com/, for the following purposes:

  • Responding to your inquiries or information requests.
  • Managing your registration on our website or newsletter.
  • Delivering the services offered via our website.

While you may browse our website without disclosing personal data, engaging with our services or making a request will require sharing certain information. Protecting this information is a priority, and we adhere to applicable data protection laws, including Greek and EU regulations.

Personal data refers to any information that can identify you, such as your name, contact details, and browsing activities.

Data We May Collect

  1. Newsletter Signup: Email address.
  2. Career Applications: Name, email address, and any information in your CV.
  3. Website Usage: Data regarding how you interact with our website.
  4. Communication Records: Emails, calls, letters, or social media interactions.

How We Use Your Data

We process your personal data for specific purposes, including:

  1. Marketing:
    • Sending occasional emails about our services.
    • Allowing you to opt in or out when you fill out a form.
    • Providing an unsubscribe option in every email.
  2. Career Applications:
    • Evaluating your suitability for potential roles.
    • Retaining your data for up to three years for follow-up opportunities.
  3. Customer Relationships:
    • Managing inquiries and service requests.
    • Storing and processing data securely to improve our offerings.

We only share data internally within our customer relations, marketing, and communications teams or with data processors for hosting and maintenance. Personal data is shared with third parties only with your consent or as required for the aforementioned purposes.

Your Data Protection Rights

Under the applicable legal framework, you have the right to:

  • Access: Request details about the data we hold about you.
  • Rectification: Correct inaccurate or incomplete information.
  • Erasure: Ask us to delete your data where it is no longer required or legally necessary.
  • Restriction: Limit how we process your data under certain circumstances.
  • Objection: Opt out of data processing for direct marketing or other purposes.
  • Data Portability: Request your data in a structured electronic format for transfer to another party.
  • Withdraw Consent: Revoke any previously granted consent for data processing.

To exercise these rights or for any questions about this policy, contact us at

If you unsubscribe from marketing communications, we will no longer send promotional materials. However, please allow up to 10 business days to process your request.

You may also lodge a complaint with the Hellenic Data Protection Authority at www.dpa.gr.

Data Retention

Your personal data is stored securely on encrypted servers, accessible only by authorized personnel. Retention periods are as follows:

  • No contract: Data is stored for five years.
  • With a contract: Data is retained for the duration of the contract and any applicable warranty or statutory limitation period.

Once your data is deleted, we cannot guarantee you won’t be contacted again if your information is publicly available elsewhere.

Security Measures

We implement robust measures to safeguard your personal data, including:

  • End-to-end SSL encryption.
  • Server and application firewalls.
  • Strict access controls for staff handling data.

Cookies

When you browse our website, we may store small files called “Cookies” on your device. These cookies enhance your browsing experience and help us analyze website usage.

Types of Cookies We Use

  1. Essential Cookies: Ensure the website functions correctly.
  2. Functional Cookies: Customize website display settings, such as language preferences.
  3. Analytical Cookies: Collect anonymous data for improving website performance (e.g., Google Analytics).
  4. Social Cookies: Facilitate interactions with social media platforms.
  5. Retargeting Cookies: Remember your preferences to deliver relevant advertising.

Managing Cookies

You can manage or block cookies through your browser settings. Note that disabling cookies may affect website functionality. Refer to your browser’s help menu for instructions.

Updates to This Policy

This Privacy Policy is effective as of September, 2018. We may update it periodically to reflect changes in legal requirements or services. Any updates will be posted on our website.

If you have questions or concerns, pleasecontact us at
operations@vipsantorini.gr